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Merchandise Returns
Material may not be returned for credit without prior approval from the Harry Alter Co. Division. Material must
be returned within 15 days from date of purchase, be in resalable condition and be accompanied by the original invoice.
When returns are accepted, a 15% restocking charge will be applied unless otherwise agreed. No electricals may be returned.
Warranty Material Returns
Material returned within the manufacturers’ warranty period must be properly tagged in accordance with
original manufacturers’ policies. The material must be returned promptly to the Harry Alter Co. Division but
not longer than thirty days from date of removal or replacement. Credit for warranty material will be issued
only after authorization is received from the manufacturer unless otherwise agreed.
Special Orders
We are happy to order special, non-stock items. However on special orders, we require 100% pre-payment or pre-credit approval.
All such orders are FOB factory unless otherwise specified. Orders are not subject to cancellation or return
except upon special agreement and the customer assumes all related expenses.
Delivery and Warranty Disclaimer
The Harry Alter Co. Division shall not be liable for any delay or failure in delivery of material against any
order or for damages suffered by reasons beyond our control. If material is damaged on common carrier
shipments, you must notify the transportation company immediately and file claim for restitution.
Harry Alter Co. Division is a wholesale distributor and while the manufacturer may warrant their goods sold
to the end user, we make no warranties, expressed or implied with respect to such goods.
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